FAQs

How can I contact Bikanzo’s customer service team?

You can reach our customer service team via email at [email protected]. We’re here to assist you with any questions or concerns you may have.

What payment methods does Bikanzo accept?

Bikanzo accepts payments via PayPal. You can securely complete your transaction using your PayPal account or as a guest without creating an account. Additionally, you can pay using a credit or debit card through PayPal’s secure platform.

What is Bikanzo’s return and refund policy?

For detailed eligibility and return instructions, please visit our Return and Refund Policy page.

How long does shipping take, and what are the shipping fees?

Bikanzo offers three shipping methods: Economy, Standard, and Fast. Delivery times and fees vary depending on the method chosen. For full details, please refer to our Shipping Policy page.

How can I track my order?

Once your order has been processed and shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery online.

If you have any additional questions, feel free to contact us via email or SMS.