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Refund and Returns Policy

At Bikanzo, we provide refunds or free replacements for products that arrive damaged, are defective, or are different from what you ordered. You do not need to return an eligible item to receive a refund or replacement.

30-Day Request Period

Please contact us within 30 calendar days of receiving your order to report a damaged, defective, or incorrect item.

This period includes weekends and holidays. Eligibility is based on the date we receive your email, not the date our team responds.

Eligible Issues

You may request a refund or free replacement if:

  • Your product arrives damaged.
  • Your product has a manufacturing or printing defect.
  • You receive the wrong product, size, color, or design compared with your confirmed order.
  • The personalization on the delivered product does not match the details submitted with your order.

Items That Are Not Eligible

Because our products are made to order, we do not accept returns, refunds, or exchanges for:

  • A change of mind or no longer wanting the product.
  • A size, color, design, or product option selected incorrectly when ordering, where the delivered item matches your order.
  • Spelling mistakes or other errors in personalization details submitted by the customer, where the product matches those details.
  • Damage caused after delivery by misuse, improper care, accidental damage, or normal wear and tear.

If you need to cancel an order or correct order details, please refer to our Cancellation and Order Modification Policy. Cancellation and modification requests must be submitted within 4 hours of successful order placement and payment.

How to Request a Refund or Replacement

Email support@bikanzo.shop within 30 calendar days of delivery with the subject line “Refund or Replacement Request” followed by your order number.

Please include:

  • Your order number and the email address used to place the order.
  • A description of the issue and which item is affected.
  • Clear photos showing the damage, defect, or incorrect item.
  • Photos of the packaging and shipping label, if available and relevant to the issue.
  • Whether you prefer a refund or a free replacement.

If the issue cannot be shown clearly in a photo, please describe it in your email so we can help you with the next steps. We may request additional information needed to assess your claim.

We will review your request and confirm the outcome by email.

No Return Required

You do not need to send back an item approved for a refund or replacement. There are no return shipping costs, restocking fees, or processing fees for eligible claims.

Please do not send products to our business contact address. You may keep or dispose of the affected item after we confirm your refund or replacement.

Refunds

If you choose a refund for an approved claim, we will refund the amount paid for the affected item.

If the refund covers your entire order, we will also refund the original $6.99 USD shipping fee. If only part of an order is refunded and you keep the remaining correctly supplied items, the original shipping fee will not be refunded.

Approved refunds will be returned to your original payment method within 5-10 business days after approval. For this policy, business days are Monday through Saturday, excluding Sundays.

We cannot issue refunds to a different card, account, or payment method. If your refund has not appeared after 10 business days, please contact us with your order number so we can investigate.

Free Replacements

If you choose a replacement for an approved claim, we will produce and ship the replacement item at no additional cost to you. Bikanzo covers the replacement product, shipping, and any applicable taxes, import duties, or customs-related charges.

Replacement orders follow our standard estimated timeframes: 2-7 business days for production and handling, followed by 5-7 business days for shipping, counted Monday through Saturday. We will confirm the replacement details by email.

If the same product or option is no longer available, we will offer a refund or an alternative replacement with your agreement.

Orders Not Received

If your order has not arrived within the estimated delivery timeframe, please contact us at support@bikanzo.shop. We will investigate with the production partner or carrier and assist you in resolving the issue.

The 30-day period described above begins when you receive your order; it does not begin while your order is still in transit.

Your Consumer Rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.

Contact Us

  • Email: support@bikanzo.shop
  • Business contact address: 6 Wheeler Ridge Circle, Manvel, TX 77578, United States
  • Business hours: Monday-Saturday, 9:00 AM-5:00 PM (Central Time)