Privacy Policy
This Privacy Policy explains how Bikanzo collects, uses, and shares personal information when you visit our website at bikanzo.shop, place an order, or contact us.
Our online store is built on WordPress and uses WooCommerce to manage products, shopping carts, checkout, and orders. Payments are processed through PayPal. We use Google Analytics and Google Ads for website measurement and advertising, as described below.
1. Information We Collect
Information You Provide
Depending on how you interact with our store, we collect information such as:
- Contact and delivery information: Your name, email address, billing address, shipping address, and phone number if provided.
- Order information: Products purchased, selected options, quantities, order totals, and order history.
- Personalization information: Names, text, images, or other content you submit for a personalized product.
- Account information: If you create an account, your login details and saved account information.
- Customer support information: Messages, order references, photos, and other information you provide when requesting assistance, a cancellation, a refund, or a replacement.
Information Collected Through Website Use
When you visit our website, technical information may be recorded by the website and its supporting services, including your IP address, browser type, device information, pages requested, referral sources, and access times.
Cookies and similar technologies may also collect information about your shopping session, website interactions, and interactions with our advertising. Further details appear in Section 4.
Payment Information
PayPal processes payments made through a PayPal account or an eligible credit or debit card using PayPal’s checkout services.
We receive information needed to manage your order and payment, such as payment status, transaction references, payment amounts, and relevant billing or payer information. Your PayPal password is not provided to Bikanzo.
Please do not send full payment card numbers, card security codes, passwords, or verification codes to us by email.
2. How We Use Your Information
We use personal information to:
- Process payments and manage orders.
- Produce personalized or print-on-demand products.
- Arrange shipping and delivery.
- Send order-related communications and respond to questions.
- Handle cancellation requests, refunds, replacements, and payment disputes.
- Maintain customer accounts, where available.
- Operate, maintain, troubleshoot, and protect our website.
- Understand website usage and improve the shopping experience.
- Measure advertising performance and, where enabled and permitted, deliver relevant advertising.
- Detect and investigate suspected fraud or unauthorized activity.
- Maintain necessary business records and meet applicable legal obligations.
3. How We Share Information
We share relevant information with the parties involved in operating our store, fulfilling orders, processing payments, and providing analytics and advertising services.
Production and Fulfillment Partners
Bikanzo works with production partners in countries including China, Vietnam, and India. To produce and fulfill your order, we share the information needed for that purpose, which may include product selections, personalization content, the recipient’s name, shipping address, and delivery contact details.
Shipping Providers
Shipping carriers and logistics providers receive the information needed to deliver your order and address delivery issues.
PayPal
Information needed to process or support your payment, such as the order total and relevant billing and order details, is shared with PayPal. PayPal also collects and processes information through its own services under its privacy statement.
For more information, please review the PayPal Privacy Statement.
Google receives information through Google Analytics and Google Ads to provide measurement and advertising services. The information involved and available privacy choices are described in Section 4.
Website and Business Service Providers
Service providers supporting website hosting, data storage, maintenance, security, and email delivery may process personal information as needed to provide their services to Bikanzo.
Legal and Protective Purposes
We may disclose information where required by applicable law or a valid legal request, or where reasonably necessary to investigate fraud, resolve disputes, or protect the rights and safety of our customers and business.
4. Cookies, Google Analytics, and Google Ads
Our website uses cookies and similar technologies to support shopping functions, understand website usage, and measure advertising performance.
Essential Website Cookies
WordPress and WooCommerce use cookies to support features such as remembering products in your cart, maintaining your shopping session, and keeping you signed in if you use a customer account.
PayPal may also use cookies and similar technologies when you interact with its payment services.
Google Analytics
We use Google Analytics to understand how visitors find and interact with our website and to improve the shopping experience.
Depending on our configuration and your privacy choices, Google Analytics may collect information such as pages viewed, interactions with products, referral sources, browser and device information, approximate location, cookie identifiers, and purchase events, including order value and currency.
This information is processed by Google and used to provide reports about website activity and performance.
Google Ads
We use Google Ads to promote Bikanzo and measure the effectiveness of our advertising. Conversion tracking helps us understand whether an interaction with an advertisement leads to an action on our website, such as a purchase.
Depending on the tracking configuration and your privacy choices, Google may receive information such as ad interactions, pages visited, browser and device details, cookie or advertising identifiers, and conversion details such as purchase value and currency.
Where remarketing or personalized advertising features are enabled, Google may use information about your visits to our website to show relevant Bikanzo advertisements on Google services and other websites. These features depend on the settings in use and applicable consent or opt-out requirements.
Information Shared with Google
Google tags may send information directly from your browser to Google. Depending on the services enabled and your Google account settings, Google may associate information collected from our website with information from other websites, apps, or Google services.
Learn more about Google’s data practices here:
Your Cookie and Advertising Choices
You can manage or delete cookies through your browser settings. Blocking essential cookies may prevent parts of our cart, checkout, or account features from working correctly. Deleting cookies does not remove order information already stored by our business.
You can also use the following Google controls:
- Google advertising preferences: Visit My Ad Center to manage personalized advertising preferences for Google services.
- Ads on partner websites: Visit Google’s partner ad settings to manage relevant advertising preferences.
- Google Analytics opt-out: Install the Google Analytics Opt-out Browser Add-on on a supported browser to prevent website activity from being made available to Google Analytics through the supported JavaScript tags.
Turning off personalized advertising does not remove all advertisements. The Google Analytics opt-out add-on does not block all website data collection or Google Ads tracking.
Where applicable law requires consent for non-essential cookies or related processing, we will obtain that consent before enabling the relevant activity.
Depending on applicable law and the advertising features used, disclosures of identifiers and browsing activity for personalized advertising may be considered a “sale,” “sharing,” or processing for targeted advertising, even without a monetary payment.
Where you have a legal right to opt out of such processing, you may submit a request to support@bikanzo.shop. Where applicable law requires recognition of browser-based opt-out preference signals, such as Global Privacy Control, we will honor those signals as required.
5. International Processing
Although we currently ship only to addresses in the United States, information needed to operate our store and fulfill orders may be processed in other countries.
In particular, order and delivery information may be shared with our production partners in China, Vietnam, and India. Google, PayPal, and other service providers may also process information in the countries where they operate. Privacy laws in those countries may differ from those where you live.
When applicable law requires safeguards for international transfers, we will take the steps required by that law.
6. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, dispute resolution, fraud prevention, and applicable recordkeeping obligations.
Retention depends on the type of information, whether you maintain an account, any unresolved order or payment issues, and applicable legal requirements.
Analytics information is retained according to the settings applied to our analytics services. Information processed independently by Google or PayPal is also subject to their respective retention practices.
Deleting an account does not necessarily remove records that we must retain for legal, accounting, or dispute-related purposes. Backup copies may remain until they are removed through the applicable backup retention cycle.
7. Your Privacy Requests and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Obtain a portable copy of certain information.
- Restrict or object to certain processing.
- Withdraw consent where processing is based on consent.
- Opt out of processing that qualifies as targeted advertising, sale, or sharing under applicable law.
- Appeal a decision concerning a privacy request, where applicable.
To submit a request, email support@bikanzo.shop with the subject line “Privacy Request”. Please describe your request and provide the email address associated with your account or order, if applicable.
We may need to verify your identity before acting on a request. Where permitted by law, an authorized agent may submit a request on your behalf, subject to verification of their authority.
We will respond within the period required by applicable law. Some information may need to be retained to complete transactions, meet legal obligations, or resolve disputes.
If we decline a request, you may reply to our response to ask for a review. You may also contact the relevant privacy regulator where that right is available. We will not discriminate against you for exercising privacy rights available under applicable law.
8. Information Security
We take reasonable steps to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
If you create an account, use a unique password and keep your login information confidential.
9. Children’s Privacy
Our store is intended for adult shoppers and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.
An adult purchasing a personalized product may provide a recipient’s name or other personalization details. Please provide only the information needed to create the product and ensure you have authority to provide it.
If you believe a child has provided personal information directly to us, please contact us so we can investigate and take appropriate action.
10. Third-Party Websites
Our website may link to third-party services, including PayPal and Google. Their collection and use of information are governed by their own privacy policies. Please review those policies when using their services.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, or applicable requirements. The latest version will be posted on this page with an updated date. Where required, we will provide additional notice or obtain consent for relevant changes.
12. Contact Us
For questions about this Privacy Policy or to submit a privacy request, contact us:
- Email: support@bikanzo.shop
- Business contact address: 6 Wheeler Ridge Circle, Manvel, TX 77578, United States
- Business hours: Monday-Saturday, 9:00 AM-5:00 PM (Central Time)